Customer Support
Head of Customer Support
Sonia leads customer support with a focus on clear communication, thoughtful problem-solving and attentive follow-through.
Profile summary
As the Head of Customer Support at Reonr. Lawrence Avivi Sonia helps customers navigate questions about their services and works to keep support clear, practical and responsive to their needs.
A registered nurse by training, she brings experience in listening, assessing priorities and communicating under pressure. These skills inform her approach to customer care and following issues through to resolution.
Skill visual
Clinical insight, empathy, and fast follow-through translated into support that feels human.
Care monitor
Clinical thinking applied to product decisions: clearer steps, calmer support, and tools that feel easier for real people to use.
Live signal
Empathy, clarity, and reliability
Care lens
People
Flow
Simple
Support tone
Calm
Core strengths
Fast, human customer support
Clinical insight and empathy
Clear communication under pressure
Real follow-through on every ticket
Skills and tools
What they bring to Reonr
Sonia guides customer support with an emphasis on understanding the issue, explaining the next step and following through.
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